No problem. Depending on your package, we'll professionally load your first 10 or 20 products and set them up correctly.

Then we'll give you step-by-step video training showing you how to add and manage unlimited products yourself.

You'll know how to add products, upload images, change prices, manage stock, create categories and edit existing products.

You won't need to come back to us every time you want to add a new product.

If you'd rather have us upload your entire catalogue, we can include that in a larger package or quote for it separately.

That's fine. We'll review your existing website and determine whether it makes sense to build on what you already have or replace it with a new ecommerce store.

That's also fine. If you've started with WooCommerce, Shopify or another platform and got stuck, we'll look at what you've already built before deciding on the best way forward.

You don't necessarily have to start again.

Not at all. That's exactly why training is included.

Before we hand over your store, we'll show you how everything works. You'll also receive step-by-step video training that you can refer back to whenever you need it.

You'll know how to manage products, prices, stock and orders without needing to understand the technical side of building websites.

We'll connect an appropriate supported payment gateway to your store.

Depending on your requirements, this could include providers such as PayFast, Yoco or Peach Payments.

Once configured, customers can place their order and pay directly through your online checkout.

We'll connect and configure an appropriate supported courier or delivery solution for your business.

Depending on your requirements, this could include platforms such as Bob Go or Shiplogic.

The exact setup will depend on your products, where you deliver and how you want customers to be charged for delivery.

Yes.

Your store is built for your business using WooCommerce. You're not renting the website from us.

We'll help get the required domain and hosting setup in place as part of your project.

If you already have a domain or hosting, we'll review your existing setup and use it where appropriate. If you don't, we'll guide you through what you need.

Our standard Launch and Growth stores are designed to be ready within 15 working days.

The timeline begins once we've received everything required to start your project, including your deposit, completed onboarding, branding, product information and necessary account access.

Larger Custom stores will have a timeline based on the scope of the project.

For our fixed-price packages, payment is split into two parts: 50% to start your project and 50% before your store goes live.

For example, on the R50,000 Growth Store:

Custom projects may have a different payment structure depending on the size and scope of the project.

Your website build is a once-off investment, but an ecommerce store still needs ongoing hosting, maintenance, updates, backups and security.

Your Store Care Plan helps keep the technical side of your ecommerce store maintained after launch.

• WooCommerce updates
• Theme and plugin updates
• Security monitoring
• Malware scanning
• Regular backups
• Restore support
• Uptime monitoring
• SSL checks
• Monthly website health check
• Up to 30 minutes of minor website changes per month

The Care Plan doesn't include new pages, major design changes, custom development or ongoing product uploads. Those can be quoted separately if required.

The first few months are when you'll be learning your new store and processing real customer orders.

Keeping the store maintained during this period means we're still there to handle the technical maintenance while you focus on running your business.

After the first 3 months, continuing with the Care Plan is optional.

We'll make sure you know how to use your new store before we hand it over.

You'll have your training material to refer back to and post-launch support according to the package you've selected.

Absolutely.

You'll have the training to manage products yourself, but if you'd rather have us upload additional products or make larger changes, we can quote for the work separately.

Your store can continue to grow as your business grows.

No.

We build the ecommerce system that gives your customers a professional way to browse your products, place orders and pay online.

Your actual sales will depend on factors such as your products, pricing, demand, traffic and marketing.

The Launch Store is focused on building the ecommerce system your business needs to sell online.

If you need help generating traffic, leads or sales after launch, we can discuss marketing separately.

We'll guide you through everything during onboarding. Generally, we'll need:

• Your logo and branding
• Business information
• Product information
• Product images
• Product pricing
• Delivery information
• Relevant account details or access

You provide the business and the products. We handle the technical setup.